General Terms
DJI guarantees that, under the following conditions, customers may apply for Return & Refund Service, Replacement Service, and Warranty Repair Service.
Please contact DJI via email at: djistorethailand@dji-th.com
Request Return & Refund Service
This policy applies only to products purchased from www.djistore-thailand.com.
If the product was purchased through other sales channels, please contact the respective seller directly, as their policies may differ.
Customers are eligible to request a refund within 30 days starting from the day after the product is received, provided that one of the following conditions is met:
✅ The product remains in its original condition, including complete packaging, accessories, free gifts, and manuals, with no manufacturing defects, has never been activated or used, and is in resalable condition.
✅ The product has a manufacturing defect.
Refund requests will NOT be accepted in the following cases:
❌ The request is made after the return period specified by DJI.
❌ The returned product is incomplete or not in like-new condition, including cracks, dents, or scratches.
❌ Proof of purchase (receipt or tax invoice) is missing, altered, or forged.
❌ Damage is caused by unauthorized use, modification, exposure to water, dust, sand, or improper installation or operation.
❌ Labels, serial numbers, or waterproof marks have been altered or tampered with.
❌ Damage is caused by external factors beyond control, including fire, flooding, storms, or lightning.
❌ The product is not returned to DJI within 30 days after refund approval confirmation.
❌ The product was purchased from channels other than DJI’s official online store (the seller’s own policy will apply).
❌ Any other situations specified in this policy.
Request Replacement Service
Customers may request a replacement for drones and accessories within 30 days starting from the day after receiving the product, provided that one of the following conditions is met:
✅ The product was damaged during shipping, and valid proof of damage from the shipping carrier can be provided.
✅ The product has a manufacturing defect.
Conditions required for replacement requests:
✅ The request must be submitted within 30 days after receiving the product.
✅ Valid proof of purchase (receipt or tax invoice) must be provided.
✅ The original product must be returned with all accessories included and in good condition, without signs of user-caused damage.
✅ No additional defects are found after DJI inspection.
✅ The product must not show damage caused by unauthorized use or modification, including water damage, dust, sand, or improper installation.
✅ Labels, serial numbers, or waterproof marks must not be altered or tampered with.
✅ The product must not be damaged by external factors such as fire, flooding, storms, or lightning.
✅ The product must be returned within 30 days after replacement approval confirmation.
✅ For shipping damage claims, an official damage certificate from the shipping carrier is required.
✅ Any other situations specified in this policy.
Before Obtaining After-sales Service
Before sending a product for repair or after-sales service, customers should:
✅ Follow the procedures stated in DJI’s After-sales Service Process.
✅ Back up all data stored on the SD card.
✅ Remove all personal or confidential data from the device (except flight logs).
✅ Provide system passwords to DJI if necessary.
✅ Allow safe access to the product for repair purposes.
✅ Remove accessories or attachments that are not covered under warranty.
✅ Ensure there are no legal restrictions on replacing product parts.
✅ Obtain authorization from the product owner before requesting service if you are not the owner.
Product and Part Replacement
If a product or part is replaced, the original item will become the property of DJI, and the replacement item will become the property of the customer.
Products submitted for replacement must be genuine and unmodified.
Replacement products or parts provided by DJI may not be brand new, but they will be in good working condition and functionally equivalent to new products.
The warranty period for replacement products or parts will be equal to the remaining warranty period of the original product.
Use of Personal Contact Information and Data
By requesting service under this policy, customers authorize DJI to collect, use, and process information such as flight logs, names, phone numbers, addresses, and email addresses.
DJI may contact customers for satisfaction surveys, product recall notices, or safety-related issues.
In certain cases, DJI may request access to image or video data stored on the device for repair purposes. Refusing such access may limit DJI’s ability to provide certain services.
Customer data may be transferred to countries where DJI operates and shared with authorized service providers acting on DJI’s behalf.
Essential Information
✅ Warranty periods for refund, replacement, and repair services may vary depending on the product type and country of purchase.
✅ Customers may be responsible for shipping costs related to returns or repairs.
✅ If the inspected issue falls within DJI’s warranty conditions, DJI will cover repair or replacement costs.
✅ If the issue is outside warranty coverage, customers will be required to use paid repair services.
✅ Repaired products may be replaced with certified refurbished units.
✅ Data stored on the device may be lost during repair; customers are advised to back up all important data beforehand.
✅ Data analysis services are not available after the warranty period has expired.
✅ DJI does not provide an international/global warranty; repair services are only available in the region where the product was purchased.
✅ Cross-region repair requests require DJI approval, and customers are responsible for all shipping fees, taxes, and related costs.
✅ Water-damaged drones are not repairable and may only qualify for replacement service.
✅ Customers should remove decorative items or stickers before sending products for repair. DJI is not responsible for any damage to such items.
✅ Upon receiving the product delivery, customers should inspect the package immediately. Any shipping damage must be reported within 30 days; otherwise, the product will be deemed accepted in proper condition.